Step 1: View catalogue
You can find our new Online Only function on our website under “Buy” in the “Online Only” section. The catalogue will be published at the beginning of the Online Only Auction. It can be accessed as usual by clicking on “Online Catalogue”.
Step 2: Register
If you have already created a user account with Invaluable, you can simply click on “Register”in the logo bar at the top and enter your login data as usual.
If you do not yet have an account with Invaluable, click on “Login” in the logo bar at the top right and enter your personal details in the “Create an Account” form. As the Online Only Auctions are run by the external service provider Invaluable, this step is also necessary for customers already registered with KARL & FABER.
Activate your account
After your data has been checked, you will receive a confirmation from Invaluable to your e-mail address. This will contain a link to activate your account. Please note that this email may be detected as spam by your filter and moved to your spam folder.
Step 3: Admission to bidding
After the start of the auction, you can view the entire catalogue of our Online Only Auction including lot details and photos. You can log in and out from your account at any time during the auction.
However, in order to be able to bid at the auction, you must in addition register as a bidder in the catalogue of the respective auction. If you are already a KARL & FABER customer, you will be quickly activated for online bidding. As a new customer, we need proof of your address, a copy of your photo ID and, if available, references from other auction houses. Upon receipt of your documents, we will activate you for bidding at our Online Only Auction.
Step 4: Bidding
As soon as the auction is online and you have registered for the specific catalogue, you can place your bids. Enter your maximum bid here, i.e. the maximum price you would like to spend on this lot. If another bidder outbids you, your bid will automatically be increased by one bidding step until your maximum bid is reached.
If your maximum bid is exceeded, you will receive an e-mail notification and can increase your maximum bid. For KARL & FABER auctions, bidding steps are specified, which you can find on the respective lot page in the drop-down menu.
Watch lots and bids
To ensure that you are the highest bidder, you should monitor your lot regularly. If you are outbid by another bidder, a notification will be sent to your email address. This will include information on how to raise your bid and a link to your lot.
End of the Online Only Auction
Our Online Only Auction ends regularly at 6 pm. At this moment all lots expire at the same time and the auction is finished. The so-called extended bidding applies: If a bid is placed 5 minutes before the expiry of the time, the bidding for this lot is automatically extended by 5 minutes. This rule applies to each lot individually. Therefore, lots may end outside the order of the lot numbers.
Your purchase at KARL & FABER
Soon after you have won a lot, you will also receive a notification by e-mail. You can then use your account to view all the information about the lot you have won.
Step 5: Payment & right of withdrawal
After the end of the auction you will receive an invoice for the lots you won. There you will find all information regarding costs, payment and shipping.
Right of withdrawal
As a consumer you can revoke the purchase contract within two weeks or return the goods without giving reasons. The period for the right of withdrawal applies from the day on which you or a third party named by you have received the goods from the carrier.
If you wish to exercise your right of withdrawal, you must inform KARL & FABER by means of a declaration. This can be done by letter, fax, e-mail or by filling out our online form. In accordance with our right of withdrawal, you will then have to bear the costs of the return shipment.
Step 6: Shipment
After receipt of the full purchase price, your purchased lots will be delivered. The delivery period is five working days. Alternatively, you can pick up the purchased item at KARL & FABER’s headquarters within 14 days after receipt of payment. Please arrange a pick-up date.